Guest Services Manager

Location: Our Lady of Fatima Retreat House, Indianapolis

Posted: May 20, 2025

Our Lady of Fatima Retreat House is seeking a dedicated and organized Guest Services Manager to provide exceptional hospitality to all guests, ensuring a welcoming and well-coordinated experience. This role involves event coordination, facility rentals, marketing efforts, and administrative support for hosted programs.

Responsibilities:

• Extend hospitality to all callers and guests with professionalism and warmth.
• Manage and coordinate the facility's scheduling, ensuring seamless operations.
• Liaise with hosted groups and individuals, assisting them in organizing retreats and events that align with our mission.
• Negotiate and prepare contractual agreements, ensuring accuracy in bookings, room allocations, meal details, and facility usage.
• Act as the primary event coordinator, staying engaged with hosted groups throughout their stay.
• Communicate event details to relevant departments and assist with setup as needed.
• Oversee guest arrivals, welcome presentations, and ongoing support throughout their retreat experience.
• Maintain records of all hosted events, ensuring proper documentation and billing preparation.
• Participate in weekly meetings to discuss upcoming programs, staff assignments, and hospitality needs.
• Organize staff and volunteers for special events, including dining service and facility maintenance.
• Proactively market rental space to local businesses, parishes, religious organizations, and other faith-based groups.

Qualifications:

• Strong verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Proficiency in word processing and database management.
• Ability to multitask, delegate responsibilities, and prioritize tasks efficiently.
• Ability to maintain confidentiality and collaborate effectively with staff at all levels.
• Flexibility in work schedule, including occasional nights and weekends.
• Bachelor's degree and prior event coordination experience preferred.
• Must comply with the Archdiocese of Indianapolis Code of Conduct and successfully complete Child Safety Training.
• Background screening and a valid driver’s license required.

Working Conditions:

• Computer-based tasks will comprise approximately 60% of the workday.
• Position requires moderate physical activity and occasional lifting of up to 40 pounds.

How to Apply:
Interested candidates should submit a resume and cover letter to Timothy Rathz at trathz@archindy.org.